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can't login

Denis — Jul 24, 2015 10:16AM BST

I just created an account and used the link to activate it.
When I try to login on the website, I don't get any error message but I am driven back to the homepage withtout actually being logged in.
If I use a wring password, I do get an error.

Could it be that I used a too short username (3 letters)?

I tried on chrome and firefox on fedora and chrome on windows...


6 Community Answers

Rob - Jul 24, 2015 at 12:48PM BST

Map My Tracks team member

Hi,
Sorry to hear you are having problems with the site.
Can you tell me what username have you registered, please?

rated : 0 Up Down

Denis - Jul 24, 2015 at 12:55PM BST

My username is dns
Thanks a lot!

rated : 0 Up Down

Rob - Jul 24, 2015 at 01:16PM BST

Map My Tracks team member

Hi Denis,
You are correct. The system should not let you register 3 letter usernames. We are looking into this now.
I have changed your username to dnsmmt and you should be able to log in now.
(If you would like a different one, please let me know)

Thanks and regards,
Rob

rated : 0 Up Down

Denis - Jul 24, 2015 at 01:18PM BST

Thanks a lot for the quick fix!
can you make it to dnsrzd in the mean time?
Best wishes.

rated : 0 Up Down

Rob - Jul 24, 2015 at 01:20PM BST

Map My Tracks team member

That's changed for you now.
Thanks and regards,
Rob

rated : 0 Up Down

Denis - Jul 24, 2015 at 01:22PM BST

perfect!

rated : 0 Up Down

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