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Error sync with website

Marta Leonarduzzi — Aug 03, 2016 01:19PM BST

Hi all,

I have a problem with mi Map My Tracks APP for iPhone 6. I want to sync with website after finishing an activity but if I tap on the options icon (3 dots) and choose 'Sync with website' an error occurs. A pop-up appears: "Retry".
What's wrong? could you please help me?

Thanks,
bye!


1 Community Answers

Nick - Aug 04, 2016 at 08:30AM BST

Map My Tracks team member

The most common reason a sync fails is due to a mismatch in the logged in user details in the app. The best thing to try is to log out of the app (in Settings) and then log back in using details you know are correct. Then try the sync again.

Hope that helps.

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