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Not easy to cancel subscription

Alain — Jun 03, 2019 06:22PM BST

Any company that offers a subscription model should have clear, easy, unambiguous ways to cancel the subscription. This does not seem to be the case with MapMyTracks. A link to explanations about cancelling for IOS, for example, does not work at all. . . I tried to delete the account but got a cryptic response that given my "status" I cannot delete! Please make it clear and simple!


1 Community Answers

Nick - Jun 05, 2019 at 04:16PM BST

Map My Tracks team member

If you subscribed through your phone then you need to cancel the payment with Apple or Google directly.
More details are online here:
http://support.mapmytracks.com/customer/portal/articles/2968586

If you subscribed through the website then you can cancel the recurring payment at Settings > Account Billing.

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